When I first heard about Colchin Automotive‘s Car Care Clinic for Women, I thought, “what a great idea.”
There may or may not be a stereotype out there about how women don’t know much about cars and I always resented that stereotype. Before I married my husband, I made sure I always brought my car to the dealership at the recommended intervals and I always followed their advice. It wasn’t until my car started having a lot of problems that I realized, as a consumer, there were still a lot of basic things I didn’t understand about cars.
It was hard to make decisions about my car when I didn’t even understand what was going on.
Flash forward a couple of years and now I am married and a mother. We recently got a new car, and I want this car to run well for a long time. So, when I heard about the car care clinic and that they were going to discuss how to sort through conflicting information, I knew I had to go check it out. That was one of the things I struggled with when I was driving my old car. One person would tell me I needed one thing and another person would tell me something different. It was confusing and frustrating, especially since I did not have the financial resources to play the guessing game.
From the moment I walked in to Colchin Automotive, I could tell that they really wanted to make me feel comfortable. I was pleasantly surprised to see a refreshment table filled with cupcakes, chips, sandwiches, beer, and wine. What impressed me even more though, was the fact that I could tell that Colchin Automotive truly cares about working together with their customers to make the best decision.
The idea of creating a partnership and collaborating with their customers was one that consistently echoed throughout the clinic.
I loved that we were given the opportunity to not only hear from the co-owner, Todd Colchin, but also many other car mechanics who work in the shop. They were able to provide very detailed information about a wide range of things to consider from oil change intervals (they recommend shorter intervals depending on your driving habits) to the fact that they digitally store car inspection records, much like a medical record, so that they can easily keep track of everything going on with your car when you bring it in.
They also advocated for tailored maintenance, meaning that when someone brings their car into the shop, they don’t give them cookie cutter service. They tailor the maintenance to your specific vehicle, your driving habits, and the goals you have for your car. They believe that this not only saves money in the long run, but it also provides the customer with personalized individual attention. This was really the part that sold me, because when I am spending a lot of money taking care of a possession that is essential to my daily functioning, I want to rest easy knowing that my needs and concerns are being heard and understood.